Terms of Service

Effective Date: April 3, 2026

These Terms of Service ("Terms") are a legal agreement between you ("Client," "you," or "your") and Rio Leads AI ("Company," "we," "us," or "our"). By subscribing to or using our Service, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Service.

1. Definitions

  • "Service" means the AI-powered voice receptionist platform provided by Rio Leads AI, including call answering, lead capture, and notification delivery.
  • "AI Agent" means the artificial intelligence voice assistant configured to answer calls on behalf of your business.
  • "Client" means the business entity or individual that subscribes to the Service.
  • "Caller" means any person who places a phone call to a Client's business line that is answered by the AI Agent.
  • "Lead Data" means information captured during a call, including but not limited to the Caller's name, phone number, reason for calling, urgency level, language preference, and call summary.
  • "Client Data" means information provided by the Client to configure and use the Service, including business name, contact information, service offerings, hours of operation, and frequently asked questions.

2. Service Description

Rio Leads AI provides a bilingual (English and Spanish) AI-powered voice receptionist that:

  • Answers inbound phone calls on behalf of your business
  • Captures lead information from Callers in a natural, conversational manner
  • Delivers Lead Data to you via email and, optionally, WhatsApp and SMS
  • Attempts live call transfer to your designated phone number for situations the AI identifies as urgent (e.g., HVAC emergencies, gas leaks, flooding)

2.1 What the Service Is Not

The Service is not:

  • A substitute for emergency services (911). Callers experiencing life-threatening emergencies should be directed to call 911.
  • A licensed professional service. The AI Agent does not provide medical, legal, financial, or other professional advice.
  • A guaranteed call answering service. While we strive for high availability, we do not guarantee that every call will be answered or that the AI Agent will perform flawlessly on every call. See Section 7 for details.

3. Eligibility

To use the Service, you must:

  • Be at least 18 years of age
  • Have the legal authority to bind the business entity you represent
  • Operate a lawful business in the United States
  • Provide accurate and complete information during onboarding

4. Client Obligations

By using the Service, you agree to:

4.1 Accurate Information

Provide and maintain accurate, current business information including your business name, address, phone numbers, hours of operation, services offered, and any other information used to configure your AI Agent. You are responsible for updating this information when it changes.

4.2 Legal Compliance

Comply with all federal, state, and local laws applicable to your business and your use of the Service, including but not limited to consumer protection laws, privacy laws, and industry-specific regulations.

4.3 AI Disclosure

You acknowledge that the AI Agent is powered by artificial intelligence technology. The AI Agent will truthfully confirm that it is an AI assistant if asked by a Caller. You agree not to instruct the AI Agent to deny or conceal its AI nature.

4.4 Caller Communication

You are encouraged to inform your customers that incoming calls may be handled by an AI assistant. This can be done through signage at your business, a note on your website, or other reasonable means. While this is not required for your use of the Service, it is considered a best practice and may be required by future regulation.

4.5 Prohibited Conduct

You agree not to use the Service to:

  • Conduct any unlawful, fraudulent, or deceptive activity
  • Harass, threaten, or abuse Callers or any other person
  • Collect information from Callers for purposes unrelated to your legitimate business operations
  • Process calls that involve protected health information subject to HIPAA without a separate Business Associate Agreement
  • Process calls involving sensitive financial transactions (e.g., credit card numbers, social security numbers)
  • Instruct the AI Agent to misrepresent your business, services, pricing, or availability
  • Use the Service for any business that primarily targets minors under 13 years of age
  • Resell, sublicense, or provide access to the Service to third parties
  • Attempt to reverse-engineer, decompile, or extract the underlying AI models, prompts, or technology

5. Fees and Payment

5.1 Subscription Fees

The Service is offered on a month-to-month subscription basis at the then-current pricing. As of the Effective Date, the standard subscription fee is $197 per month. A one-time setup fee may apply and will be disclosed before onboarding.

5.2 Payment Processing

All payments are processed through Stripe. By subscribing, you agree to Stripe's terms of service. You authorize us to charge your payment method on a recurring monthly basis.

5.3 Price Changes

We may change our subscription fees upon 30 days' written notice (via email to the address on file). Your continued use of the Service after a price change takes effect constitutes acceptance of the new pricing. If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect.

5.4 No Refunds

Subscription fees are non-refundable. If you cancel your subscription, you will continue to have access to the Service through the end of your current billing period.

5.5 Failed Payments

If a payment fails, we will attempt to process the charge again in accordance with our payment processor's retry schedule. We reserve the right to suspend the Service if payment is not received within a reasonable period. We will notify you of payment failures and give you an opportunity to update your payment method before suspending Service.

6. Service Availability and Limitations

6.1 Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted, error-free operation. The Service may be temporarily unavailable due to:

  • Scheduled or emergency maintenance
  • Outages at our third-party infrastructure providers (including but not limited to our telephony, voice AI, and hosting providers)
  • Force majeure events
  • Factors beyond our reasonable control

6.2 AI Accuracy

You acknowledge and agree that:

  • The AI Agent uses artificial intelligence that may occasionally misunderstand Callers, produce inaccurate transcriptions, or generate imperfect responses
  • The AI Agent's performance may vary based on call quality, background noise, accents, speech patterns, and other factors
  • Lead Data captured by the AI Agent may contain errors and should be verified before reliance
  • The AI Agent is not a substitute for human judgment. Critical business decisions should not be based solely on information provided by the AI Agent without independent verification

6.3 Emergency Calls

The Service includes an emergency detection feature that attempts to transfer urgent calls to your designated phone number. This feature is provided on a best-efforts basis. We do not guarantee that the AI Agent will correctly identify every emergency situation or that every transfer attempt will succeed. The AI Agent is not a substitute for 911 or other emergency services.

6.4 Bilingual Support

The AI Agent supports English and Spanish, including natural code-switching. While we strive for high-quality bilingual performance, we do not guarantee perfect accuracy in either language.

7. Data Handling

7.1 Privacy Policy

Our collection, use, and disclosure of information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to our Privacy Policy.

7.2 Client's Privacy Obligations

You acknowledge that the Service processes personal information of Callers on your behalf. You are responsible for:

  • Maintaining your own privacy policy that accurately describes your use of AI call answering services and the collection of Caller information
  • Complying with all applicable privacy laws with respect to the Caller information you receive from us
  • Responding to any data access, correction, or deletion requests from Callers, and coordinating with us as necessary to fulfill such requests

7.3 Data Ownership

  • Your Client Data: You retain ownership of the Client Data you provide to us. We use it solely to configure and deliver the Service.
  • Lead Data: Lead Data captured during calls belongs to you. We retain copies as described in our Privacy Policy to operate the Service and for legitimate business purposes.
  • Call Recordings and Transcripts: Call recordings and transcripts are created as part of the Service. You have access to this data while your subscription is active. Retention and deletion are governed by our Privacy Policy.

7.4 Data on Termination

Upon termination of your subscription, we will retain your data in accordance with our Privacy Policy's data retention schedule. You may request export or deletion of your data by contacting us at legal@rioleads.ai.

8. Intellectual Property

8.1 Our Property

The Service, including all software, AI models, prompts, algorithms, user interfaces, designs, and documentation, is the exclusive property of Rio Leads AI and is protected by intellectual property laws. Nothing in these Terms grants you any ownership interest in the Service.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service solely for your internal business purposes during the term of your subscription.

8.3 Feedback

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, royalty-free license to use, modify, and incorporate that Feedback into the Service without any obligation to you.

9. Limitation of Liability

9.1 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RIO LEADS AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

9.2 Cap on Liability

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO RIO LEADS AI DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

9.3 Exceptions

The limitations in this Section 9 do not apply to: (a) either party's indemnification obligations; (b) either party's breach of confidentiality obligations; or (c) liability that cannot be limited under applicable law.

9.4 Basis of the Bargain

You acknowledge that the fees charged for the Service reflect the allocation of risk set forth in these Terms, including the limitations of liability in this Section, and that the Service would not be provided without these limitations.

10. Indemnification

10.1 Your Indemnification of Us

You agree to indemnify, defend, and hold harmless Rio Leads AI and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Your use of the Service in a manner that infringes or violates the rights of any third party
  • Any claim by a Caller related to your business, products, or services (as opposed to the AI Agent's performance)
  • Your failure to maintain adequate privacy disclosures for your customers

10.2 Our Indemnification of You

We will indemnify, defend, and hold harmless the Client from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Our infringement of any third party's intellectual property rights in providing the Service
  • Our gross negligence or willful misconduct in operating the Service

10.3 Indemnification Process

The indemnified party must: (a) promptly notify the indemnifying party in writing; (b) give the indemnifying party sole control of the defense and settlement; and (c) provide reasonable cooperation. The indemnifying party may not settle any claim in a manner that imposes obligations on the indemnified party without the indemnified party's prior written consent.

11. Term and Termination

11.1 Term

These Terms are effective when you first subscribe to or use the Service and continue until terminated.

11.2 Termination by You

You may cancel your subscription at any time through the Stripe Customer Portal or by contacting us at legal@rioleads.ai. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until then.

11.3 Termination by Us

We may suspend or terminate your access to the Service immediately upon written notice if:

  • You breach any material provision of these Terms
  • You fail to pay subscription fees for a period exceeding 30 days
  • Your use of the Service poses a security risk or may subject us to legal liability
  • We are required to do so by law or regulation
  • We discontinue the Service (with at least 60 days' notice)

11.4 Effect of Termination

Upon termination:

  • Your right to use the Service terminates immediately (or at the end of your billing period, in the case of voluntary cancellation)
  • We will cease processing calls on your behalf
  • Your call forwarding configuration will need to be updated by you to redirect calls away from the Service
  • Data retention and deletion will be handled in accordance with our Privacy Policy

12. Modifications to Terms

We may modify these Terms at any time by posting updated Terms on our website and notifying you via email at least 30 days before the changes take effect. Your continued use of the Service after the updated Terms take effect constitutes acceptance. If you do not agree to the modified Terms, you must cancel your subscription before the effective date of the changes.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating formal dispute resolution, you agree to contact us at legal@rioleads.ai and attempt to resolve any dispute informally for at least 30 days.

13.2 Binding Arbitration

If we cannot resolve a dispute informally, you and Rio Leads AI agree to resolve any dispute arising out of or relating to these Terms or the Service through final and binding arbitration, rather than in court. Arbitration will be conducted by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules.

  • Location: Arbitration will be seated in Hidalgo County, Texas.
  • Arbitrator: Disputes will be resolved by a single arbitrator with experience in technology and SaaS agreements.
  • Fees: Each party will bear its own arbitration costs, except that we will pay your filing fees if the amount in dispute is less than $10,000.
  • Confidentiality: Arbitration proceedings and any award shall be confidential.

13.3 Class Action Waiver

YOU AND RIO LEADS AI AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

13.4 Small Claims Exception

Notwithstanding the above, either party may bring an individual action in small claims court in Hidalgo County, Texas, if the claim qualifies.

13.5 Injunctive Relief

Nothing in this Section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-law principles. For any matters not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Hidalgo County, Texas.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any order forms or onboarding documents, constitute the entire agreement between you and Rio Leads AI regarding the Service and supersede all prior agreements, representations, and understandings.

15.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets.

15.5 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, power outages, pandemics, or labor disputes.

15.6 Notices

All notices under these Terms shall be in writing and sent to the email address on file. Notices to us should be sent to legal@rioleads.ai. We may also provide notices through the Service or on our website.

15.7 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship.

16. Contact Information

Questions about these Terms? Contact us at:

Rio Leads AI
Email: legal@rioleads.ai
Phone: (956) 299-8170

17. Language

The Service operates in English and Spanish. These Terms are drafted in English, and the English-language version is the authoritative and binding version. Any translations are provided for convenience only and shall not affect the interpretation of these Terms.

Last updated: April 3, 2026

RioLeads AI LLC — McAllen, TX